000 00346nam a2200145Ia 4500
008 190215s9999||||xx |||||||||||||| ||und||
020 _a8120309030
041 _aEnglish
082 _a658.4013
_bBAN
100 _aBank, John
245 4 _aThe Essence Of Total Quality Management
260 _aNew Delhi
_bPHI
_c1998
300 _a203
942 _cBK
999 _c5398
_d5398