| 000 | 00706nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c6260 _d6260 |
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| 003 | BML | ||
| 020 | _a9780071427357 | ||
| 082 | 0 | 0 |
_a658.812 _bMOO |
| 100 | 1 | _aMooney, Kelly. | |
| 245 | 1 | 4 |
_aTen demandments : _brules to live by in the age of the demanding consumer |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2002. |
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| 300 | _axviii, 266 p. : | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 | _aBergheim, Laura, | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/bios/mh041/2002003898.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/description/mh021/2002003898.html |
| 942 |
_2ddc _cBK |
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