| 000 | 00655nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c6276 _d6276 |
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| 003 | BML | ||
| 020 | _a9780070607859 | ||
| 082 | 0 | 4 |
_a658.812 _bBRI |
| 100 | 1 | _aBrinkman, Rick. | |
| 245 | 1 | 0 |
_aLove thy customer : _bcreating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2006. |
||
| 300 | _aix, 133 p. ; | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aKirschner, Rick. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0665/2006296199-b.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0665/2006296199-d.html |
| 942 |
_2ddc _cBK |
||