000			00501nam a22001937a 4500
999			_c6617 _d6617
003			BML
020			_a9788175540958
082			_a658.802 _bWIL
100			_aWilson, Charles
245			_aProfitable customers _b: how to identify, develop and retain them
250			_a2nd ed.
260			_aNew Delhi _bKogan Page _c1999
300			_a184 p.
650			_aConsumer satisfaction
650			_aCustomer relations
650			_aCustomer services
650			_aMarketing--Management
942			_2ddc _cBK