000 00526cam a2200193 a 4500
999 _c6618
_d6618
003 BML
020 _a9788131213360
082 0 0 _a658.562
_bPOR
100 1 _aPorter, Leslie J.
245 1 0 _aAssessing business excellence :
_ba guide to self-assessment
250 _a2nd ed.
260 _aOxford ;
_aBoston :
_bButterworth-Heinemann,
_c2004
300 _a451 p.
650 0 _aTotal quality management.
650 0 _aIndustrial efficiency
650 0 _aBenchmarking (Management)
700 1 _aTanner, S. J.
942 _2ddc
_cBK