| 000 | 00489nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c6799 _d6799 |
||
| 003 | BML | ||
| 020 | _a9781422133316 | ||
| 082 |
_a658.812 _bFRE |
||
| 100 | _aFrei, Frances | ||
| 245 |
_aUncommon service _b: how to win by putting customers at the core of your business |
||
| 260 |
_aBoston _bHBR Press _c2012 |
||
| 300 | _a247 p. | ||
| 650 | _aService industries--Management | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 700 | _aMorriss, Anne | ||
| 942 |
_2ddc _cBK |
||