| 000 | 00413nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c6800 _d6800 |
||
| 003 | BML | ||
| 020 | _a9788176496124 | ||
| 082 |
_a658.812 _bFRI |
||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares _b: 100 tales of the worst experiences possible, and how they could have been fixed |
||
| 260 |
_aNew Delhi _bViva Books _c2006 |
||
| 300 | _a149 p. | ||
| 650 | _aCustomer services | ||
| 942 |
_2ddc _cBK |
||