| 000 | 00393nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c6992 _d6992 |
||
| 003 | BML | ||
| 020 | _a9788130912639 | ||
| 082 |
_a658.812 _bMEH |
||
| 100 | _a Mehrotra, Vivek | ||
| 245 | _aWhy my horse doesn't smile : learn to serve your customer | ||
| 260 |
_aNew Delhi _bViva books _c2010 |
||
| 300 | _a121 p. | ||
| 650 | _aCustomer relations--Management,Customer services | ||
| 942 |
_2ddc _cBK |
||