| 000 | 00625cam a2200181 a 4500 | ||
|---|---|---|---|
| 999 |
_c7085 _d7085 |
||
| 003 | BML | ||
| 020 | _a9781857883473 | ||
| 040 |
_aDLC _cDLC |
||
| 082 | 0 | 0 |
_a658.812 _bFRE |
| 100 | 1 | _aFreemantle, David. | |
| 245 | 1 | 4 |
_aThe buzz : _b50 little things that make a big difference to delivering world-class customer service / |
| 260 |
_aLondon ; _aBoston, Mass. : _bNicholas Brealey Pub., _c2004. |
||
| 300 | _a119 pages : | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1109/2004012398-b.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1401/2004012398-d.html |
| 942 |
_2ddc _cBK |
||