| 000 | 00390nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c79 _d79 |
||
| 020 | _a9780070700994 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A | ||
| 245 | _aServices Marketing | ||
| 250 | _a5th. | ||
| 260 |
_bTata McGraw Hill _aNew Delhi _c2013 |
||
| 300 | _a763p. | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 942 |
_2ddc _cBK |
||