000 00365nam a2200145Ia 4500
999 _c882
_d882
020 _a9780195689082
082 _a658.155
_bJAV
100 _aJauhari, Vinnie
245 _aServices
_bMarketing, Operations, and Management
260 _aNew Delhi
_bOxford University Press
_c2010
300 _a584p.
650 _aServices
700 _aDutta, Kirti
942 _2ddc
_cBK