000 00307nam a22001337a 4500
999 _c8831
_d8831
003 BML
020 _a9789386184740
082 _a381.33
_bKAP
100 _aKapoor, Sheetal
245 _aConsumer affairs and customer care
260 _aGurgaon
_bGalgotia Publishing
_c2018
300 _a192p.
942 _2ddc
_cBK