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Improving your measurement of customer satisfaction :

Vavra, Terry G.

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs - Milwaukee, Wis. : ASQ Quality Press, c1997. - xviii, 490 p. :

ISBN: 9780873894050

Subjects--Topical Terms:
Consumer satisfaction

Dewey Class. No.: 658.812 / VAV

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