Improving your measurement of customer satisfaction : (Record no. 5339)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00488nam a22001457a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BML |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780873894050 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | VAV |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Vavra, Terry G. |
| 245 10 - TITLE STATEMENT | |
| Title | Improving your measurement of customer satisfaction : |
| Remainder of title | a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Milwaukee, Wis. : |
| Name of publisher, distributor, etc | ASQ Quality Press, |
| Date of publication, distribution, etc | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 490 p. : |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Text Books | BMU Library | BMU Library | 23-A | 05/02/2019 | Gifted from Mr. Vinod Mahendru | 658.812 VAV | G3667 | 11/02/2019 | 11/02/2019 | Gifted Books | School of Management |