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AMA handbook for customer satisfaction : a complete guide to research, planning & implementation by
Material type: Text Text
Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, c1994
Availability: Items available for loan: BMU Library (1)Call number: 658.812 DUT.

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Thriving on chaos Handbook for a management revolution / by
Material type: Sound Sound
Publication details: Chicago, Ill. : Nightingale-Conant, p1987
Availability: Items available for loan: BMU Library (1)Call number: 658 PET.

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