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AMA handbook for customer satisfaction : a complete guide to research, planning & implementation

By: Material type: TextTextPublication details: Chicago, Ill. : American Marketing Association ; Lincolnwood, Ill., U.S.A. : NTC Business Books, c1994.Description: viii, 231 pISBN:
  • 9780844235868
Subject(s): DDC classification:
  • 658.812 DUT
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Item type Current library Collection Shelving location Call number Materials specified Status Notes Date due Barcode
Gifted Books Gifted Books BMU Library Text Books 23-A 658.812 DUT (Browse shelf(Opens below)) Available SOM G3668

At head of title: American Marketing Association.

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