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The buzz :

Freemantle, David.

The buzz : 50 little things that make a big difference to delivering world-class customer service / - London ; Boston, Mass. : Nicholas Brealey Pub., 2004. - 119 pages :

ISBN: 9781857883473

Subjects--Topical Terms:
Customer services.

Dewey Class. No.: 658.812 / FRE

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