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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Material type:
TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1997.Description: xviii, 490 pISBN: - 9780873894050
- 658.812 VAV
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BMU Library | Text Books | 23-A | 658.812 VAV (Browse shelf(Opens below)) | Available | SOM | G3667 |
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| 658.812 RAI Customer relationship management | 658.812 SEW Customers for life : | 658.812 SHA Users Not Customers | 658.812 VAV Improving your measurement of customer satisfaction : | 658.812 WEI Designing and delivering superior customer value : | 658.812 WOM Lean solutions : | 658.816 LAN Pricing |
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