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101.
One to one future : building relationships one customer at a time by
Material type: Text Text
Publication details: New York : Currency Doubleday, 1993
Availability: Items available for loan: BMU Library (1)Call number: 658.812 PEP.

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102.
7 days to top-notch customer service : using the experience orientated management technique by
Material type: Text Text
Publication details: Singapore Times Books 1996
Availability: Items available for loan: BMU Library (1)Call number: 658.3128 YAR.

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103.
Lean startup : how today's entrepreneurs use continuous innovation to create radically successful businesses by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : Crown Business, c2011
Availability: Not available: BMU Library: Checked out (1).

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104.
How Toyota became #1 : leadership lessons from the world's greatest car company / by
Material type: Text Text
Publication details: New York : Portfolio, 2007
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.4092 MAG.

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105.
Beyond loyalty : the next generation of strategic customer relationship management by
Material type: Text Text
Publication details: New Delhi PHI 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.8 CHE.

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106.
Good service is good business : 7 simple strategies for success / by
Material type: Text Text
Publication details: Franklin Lakes, NJ : Career Press, c2001
Availability: Items available for loan: BMU Library (1)Call number: 658.812 DEV.

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107.
Why my horse doesn't smile : learn to serve your customer by
Material type: Text Text
Publication details: New Delhi Viva books 2010
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MEH.

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108.
Dealing with difficult people by Series:
Material type: Text Text
Publication details: London : Hodder Education, 2008
Availability: Items available for loan: BMU Library (1)Call number: 658.4095 MAN.

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109.
The Nordstrom way : the inside story of America's #1 customer service company / by
Edition: 2nd ed.
Material type: Text Text
Publication details: New York : Wiley, c2000
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.871 SPE.

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110.
Employees first, customers second : turning conventional management upside down by
Material type: Text Text
Publication details: Boston Havard Business Press 2010
Availability: Items available for loan: BMU Library (1)Call number: 658.3152 NAY.

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111.
The buzz : 50 little things that make a big difference to delivering world-class customer service / by
Material type: Text Text
Publication details: London ; Boston, Mass. : Nicholas Brealey Pub., 2004
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRE.

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112.
Principles of Marketing by
Edition: 15th
Material type: Text Text
Publication details: Noida Pearson 2016
Availability: Items available for loan: BMU Library (2)Call number: 658.8 KOT, ...

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113.
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Actionable Insights for TVS Motor after analysing the social media and customer care data by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
Availability: Items available for reference: BMU Library: Not for loan (1).

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114.
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Customer Acquisition & Competition Analysis by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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115.
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Customer Acquisition of ITC by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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116.
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Increasing Customer Accessibility by Optimizing TVS Channel Network by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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117.
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A Study on Customer and Last Mile Frauds Analysis, at Navi Mumbai by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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118.
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Customer Acquisition and Competition Analysis by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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119.
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Customer Acquisition and Competition Analysis by
Material type: Text Text
Publication details: BML Munjal University School of Management 2020
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120.
Competitive Manufacturing Management Continuous Improvement, Lean Production, Customer-focused Quality by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill 1998
Availability: Items available for reference: BMU Library: Not For Loan (1)Call number: 658.5 NIC.

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