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61.
Supply chain strategies : customer driven and customer focused by
Edition: 2nd ed.
Material type: Text Text
Publication details: New Delhi Elsevier 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.7 HIN.

62.
Strategic customer care : an evolutionary approach to increasing customer value and profitability by
Material type: Text Text
Publication details: Ontario John Wiley & Sons 1999
Availability: Items available for loan: BMU Library (1)Call number: 658.812 BRO.

63.
Measuring customer satisfaction : survey design, use, and statistical analysis methods by
Edition: 2nd ed.
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1998
Availability: Items available for loan: BMU Library (1)Call number: 658.812 HAY.

64.
Making customer service happen : a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs by
Material type: Text Text
Publication details: Australia Business + Publishing 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 LAK.

65.
Customers for life : how to turn that one-time buyer into a lifetime customer by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : Crown Business 2002
Availability: Items available for loan: BMU Library (1)Call number: 658.812 SEW.

66.
Hug your people : the proven way to hire, inspire, and recognize your employees and achieve remarkable results / by
Material type: Text Text
Publication details: New York : London : Hyperion ; Turnaround [distributor], c2008
Availability: Items available for loan: BMU Library (1)Call number: 658.314 MIT.

67.
Connecting with your customers. by
Material type: Text Text
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 HBS.

68.
Services marketing : integrating customer focus across the firm by
Edition: 2nd ed.
Material type: Text Text
Publication details: Boston : Irwin/McGraw-Hill, c2000
Availability: Items available for loan: BMU Library (1)Call number: 658.8 ZEI.

69.
End of business as usual : rewire the way you work to succeed in the consumer revolution by
Edition: 1st ed.
Material type: Text Text
Publication details: New Delhi Wiley c2012
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.872 SOL.

70.
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQ Quality Press, c1997
Availability: Items available for loan: BMU Library (1)Call number: 658.812 VAV.

71.
AMA handbook for customer satisfaction : a complete guide to research, planning & implementation by
Material type: Text Text
Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, c1994
Availability: Items available for loan: BMU Library (1)Call number: 658.812 DUT.

72.
Perfect Customer Care by
Material type: Text Text
Language: English
Publication details: London Random House Business 1999
Availability: Items available for loan: BMU Library (1)Call number: 658.45 JOH.

73.
The innovator's dilemma : the revolutionary book that will change the way you do business by
Material type: Text Text
Publication details: New York : HarperBusiness, 2000
Availability: Items available for loan: BMU Library (1)Call number: 658 CHR.

74.
Customer relationship management by
Material type: Text Text
Publication details: Noida Pearson 2005
Availability: Items available for loan: BMU Library (7)Call number: 658.812 PEE, ... Items available for reference: BMU Library: Not For Loan (1)Call number: 658.812 PEE.

75.
Designing and delivering superior customer value : concepts, cases, and applications by
Material type: Text Text
Publication details: Boca Raton, Fla. : St. Lucie Press, c1999
Availability: Items available for loan: BMU Library (1)Call number: 658.812 WEI.

76.
Customer relationship management in banking by
Material type: Text Text
Publication details: BML Munjal University School of management 28 June 2017
Availability: Items available for reference: BMU Library: Not For Loan (1).

77.
Ten demandments : rules to live by in the age of the demanding consumer by
Material type: Text Text
Publication details: New York : McGraw-Hill, c2002
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MOO.

78.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers by
Material type: Text Text
Publication details: New York : McGraw-Hill, c2006
Availability: Items available for loan: BMU Library (2)Call number: 658.812 BRI, ...

79.
Understanding the needs and wants of customer mobile application: a data analytics & operations focus for CRM by
Material type: Text Text
Publication details: BML Munjal University School of management 21 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

80.
A study on customer relationship management at Davindra auto Saharanpur by
Material type: Text Text
Publication details: BML Munjal University School of management 30 July, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

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